Shipping & Returns
U.S. Shipping Rates
Up to $100.00 $5.00
$100+ FREE
In-stock items will generally ship via USPS (Priority or First Class) or UPS within 24 business hours of receipt of the order. This may vary when we have heavy traffic due to popular restocks, drops, or Holidays. UPS, USPS Priority Mail, and/or First Class are typically a 1-4 day ship based on the location. Payment must be cleared before the order is processed. You will receive an email when your order ships and tracking information periodically. Pre-order items will be shipped within 72 hours of their arrival at to us provided that the items have been paid in full. Expected pre-order ship dates are noted on each product page.
We normally ship via USPS or UPS. If you would like to have your package expedited or insured, or if you would like for us to use a different shipping method, or if you need your package by a specific date, or if you would like signature confirmation, please contact us via email at hello@themilkmoustache.com or phone 815-875-6455 before you place your order. Additional fees may apply. The Milk Moustache is not responsible for lost or stolen packages that have been tracked as delivered to the shipping address provided. All packages valued over $500 will be shipped via UPS with a signature confirmation required.
Returns & Exchanges
Please note, as of 9-29-21 there are no returns on Squishmallows Plush due to Covid. We apologize for the inconvenience and will reassess our policy once this has past. Thank you for understanding.
For all other products...We want you to be happy with your purchase! But if you are not, please follow the conditions below for hassle free returns & exchanges. Original shipping fees are non-refundable. If your order qualified for free shipping, we will deduct the shipping fee from your refund depending on the value of items returned. This includes online orders that are returned in-store. The buyer is responsible for return shipping fees when shipped back to the store. We do not offer prepaid shipping labels for returns and exchanges.
Condition: Returned items must be in the original, unused condition, with all tags intact and attached, and sent via a trackable method. Items must be free of odors such as smoke, free of pet hair, and in overall new condition. Please do not try to return an item that has been, even briefly, exposed to smoke.
Full Priced Items: Full priced items can be returned up to two weeks for a full refund via the method of payment used at purchase, less original shipping fees if applicable. Weeks 3 and 4 post-purchase, you will be issued a store-credit (in-store purchases) or a gift card (online purchases) in the amount of the purchase, less any shipping fees if applicable. After one month, the item is yours to keep.
Final Sale Items: Items at 50% off or more are considered final sale items and cannot be returned. Other items considered final sale are personalized items or items that were custom ordered just for you. Holiday items become final sale on the day of the holiday. Holiday items postmarked on the day of the holiday or after will be rejected.
The Milk Moustache does not do price adjustments for prior purchases.
You will be notified via email when we receive your return. Please note that it can take up to 2 billing cycles for a refund to be reflected in your account.
We reserve the right to refuse service to anyone who abuses this policy.
Return Procedures:
If you would like to return or exchange an item, please call or email us to initiate a return. We ask to be notified of returns simply so that we can follow tracking and watch for the return in the mail so that you will be properly refunded. You are responsible for sending the package to us via a trackable return method. If you do not use a trackable method and the package is lost, we cannot refund you. We assume responsibility of returns as soon as they are marked delivered to our store in the tracking information. Returned items that do not meet the return policy guidelines will be returned to you.
Please ship all returns to:
The Milk Moustache
Attn: Returns
944 N. Main
Princeton, IL 6135
Terms & Conditions : Click Here
